Return & Refund Policy

At Dr. Kumar's Healthcare, we want you to be confident about every product you buy from us. Because we deal in healthcare and medical goods, our return and refund rules are built around product safety, traceability and hygiene. Please read this policy before placing an order.

Returns are accepted only at the time of delivery, in the presence of our delivery representative, so we request you to open and inspect your order before accepting it. A return may be raised at that point if the number of items delivered does not match your order or your bill, or if you wish to change the quantity before accepting the order. Once the delivery has been accepted and our representative has left, the order is treated as verified and approved by you, and the products can no longer be returned.

Any product showing signs of wear and tear is not eligible for return or refund. This includes opened, torn, damaged or tampered packaging, broken or missing seals, used, partially used or refilled products, missing accessories, inserts or complimentary items, and labels, batch numbers, MRP or expiry details that have been removed, defaced or made illegible. The decision on whether a product shows wear and tear rests with Dr. Kumar's Healthcare after inspection.

If a product reaches you damaged, incorrect, or past its expiry date, you may choose either a free replacement of the same product or a full refund of the amount paid for it. The choice is yours. Such cases must be reported to us within 7 days of delivery, along with your bill copy and Order ID, and the product must not have been used or opened beyond what was needed to identify the problem.

A refund can be processed only when the request is raised within 7 days of the delivery date, the original bill or invoice copy is produced, the Order ID is provided, and the product is in its original condition with no signs of wear and tear. Requests that do not meet all of these conditions cannot be processed. Please also note that prescription medicines cannot be taken back once delivered, for safety and regulatory reasons, although this does not affect your right to a replacement or refund if the medicine delivered is damaged, incorrect or expired.

Refunds are not issued in cash under any circumstances. All approved refunds are made only by NEFT bank transfer or back to the original online payment method used for the purchase, and the bank account must be in the same name as the name on the bill, as we cannot transfer refunds to a third-party account. For an NEFT refund, please share the account holder's name, account number, bank name and branch, and IFSC code. Dr. Kumar's Healthcare is not responsible for delays or failed transfers caused by incorrect bank details supplied by the customer. Once your request is approved and the product has been inspected, the refund will be initiated within 7 working days, and depending on your bank or payment provider it may take a few additional working days for the amount to reflect in your account.

To raise a request, inform the delivery representative immediately at the time of delivery if there is a quantity mismatch or if you wish to change the quantity, and do not accept the order if you intend to return it. For a refund or replacement, contact us within 7 days of delivery with your Order ID and a copy of your bill, by phone, email, or in person at the shop. Our team will verify your documents and, where required, inspect the product, after which you may share your bank details for the transfer.